Why do I have to submit all my questions to your office in writing?

The short answer is: (1) to protect your privacy, and (2) to provide the highest level of customer service with the limited resources that we have. First, we need to make sure that we provide information only to the person who has the right to receive it. By requiring that you make your request in writing and provide proof of identity, we can be certain that we are communicating only with you. Second, we administer approximately 5,300 child support cases and receive approximately 500 requests for information or service a month. We track every request through our quality control system to make sure that each one is answered as quickly, accurately, and completely as possible. Although we do not provide case-specific information over the phone, you can discuss your case in person with a Deputy Prosecutor or with a customer support team member by stopping by our office any Wednesday or Thursday during our regular business hours. You do not need an appointment.

Show All Answers

1. Why are you involved in my life?
2. What happens if my employer doesn't withhold child support, or the right amount of support, from my paycheck?
3. My employer is taking child support out of my check, but the custodial parent isn't getting it. Why not?
4. All of sudden, you started taking an extra $20 a week out of my paycheck. How can you do that?
5. My driver's license is suspended. How do I get it back?
6. You've got a lien on the title to my vehicle. How do I get it taken off?
7. I missed a court date. What should I do?
8. How do I give up my parental rights?
9. Why should I pay support if the other parent won't let me see my child?
10. Why do I have to submit all my questions to your office in writing?